Exchanging or returning an item for a refund

To exchange an item, please visit your nearest store where you’ll be able to exchange your order on the spot (subject to availability).

If you prefer to use one of our other returns methods, simply return the unwanted item following our returns procedure for a refund and place a new order online for the product you'd like. 

Please allow 10 working days to receive an email stating that your items have been returned, our returns team are currently very busy processing a high number of returns.

Credit / debit card
If you paid by credit or debit card, we’ll refund the same card originally used to place and pay for the order.

If you are returning your item(s) directly to one of our stores, please make sure you take with you the card that you used to make the purchase.

If you paid online using PayPal and return your item to a store, we can refund your PayPal account straight away. Please make sure you have your order confirmation or delivery note with you.

If you send your item back to us by courier, Royal Mail or Collect+, we'll refund your PayPal account as soon as possible once we receive your return.

Gift cards & gift vouchers
For items bought in store or online with a gift card or voucher, return the item to one of our stores and you’ll be given a gift card to the relevant value.

If you originally purchased the item online using a gift card or voucher and make a return via courier, Royal Mail or Collect+, we'll refund the amount owed to you with a new gift card.

If you don't yet have an online account, you can create one; just follow the instructions on our sign-up page.

If your email address is already registered and you need to reset your password, enter your email address in our forgotten password form and we'll send you an email with instructions.

If you paid by cash we will refund you in cash in store. If returned to us through the post, we will refund initially to a cheque which can be sent back to your card if you would like, simply contact our Customer Services team for more information.

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