How to get in touch (Contact Us)

Got a quick question? Get an instant answer in our FAQs and help articles! Simply search for your query either with the Support button at the bottom of every page or browse in our Help Centre. 

Tried that and still need to get in touch? Our dedicated customer services team are available to help. Please note these are subject to change:

  • Monday to Friday – 8 am – 5 pm GMT (Live Chat, Email, Phone)
  • Saturday – 9 am – 4 pm GMT (Live Chat, Email)
  • Sunday – 9:30 am – 3:30 pm GMT (Live Chat, Email)

Over the busy holiday period, our hours may change. See below for updated hours:

  • Monday, December 24th (Christmas Eve) - 8:30 am -3:00 pm GMT (Phones, webchat and email)
  • Tuesday, December 25th (Christmas Day) - Closed
  • Wednesday, December 26th (Boxing Day) - Closed
  • Thursday, December 27th - 8:30 am - 4:30 pm GMT (Phones, web chat and email)
  • Friday, December 28th - 8:30 am - 4:30 pm GMT (Phones, web chat and email)
  • Saturday, December 29th - 9:00 am - 4:00 pm GMT (Phones, web chat and email)
  • Sunday, December 30th - 9:30 am -3:30 pm GMT (Web chat and email)
  • Monday, December 31st (New Year's Eve) - 8:30 am -3:30 pm GMT (Phones, webchat and email)
  • Tuesday, January 1st (New Year's Day)Closed
  • January 2nd onwards, we are back to opening hours as usual. See above.

Live Chat:

  • Simply click on the Support button in the bottom right-hand corner of the screen, search "chat" and select Contact Us > Live Chat. 
  • Please note: If Live Chat is not visible, this means there are no agents currently online.




  • Cycle Surgery
  • Outdoor and Cycle Concepts Ltd
  • PO BOX 75
  • Malmesbury
  • SN16 9WQ
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